Chaos Computers Privacy Policy
At Chaos Computers, your privacy matters to us. This Privacy Policy explains how we collect, use, protect, and share your personal information in accordance with the Protection of Personal Information Act (POPIA) and other applicable South African data protection laws.
1. Information We Collect
We collect personal information when you interact with us in various ways, including when you place an order on our website or in-store, register for an account, subscribe to our newsletter, or contact us via phone, email, WhatsApp, or live chat. This information may include your name, contact details, delivery address, and purchase history. We do not store your payment card details — all payments are securely processed through PayFast.
2. How We Use Your Information
Your information may be used to:
• Process and deliver your orders
• Respond to customer support requests
• Send order confirmations, invoices, and status updates
• Share promotions or product updates if you’ve subscribed to our newsletter
• Improve our website experience and service quality
3. Data Protection and Security
We take data protection seriously. Your information is stored on secure servers with restricted access. Only authorised staff have access to your data, and they are required to keep it confidential.
All sensitive or payment information is transmitted using SSL (Secure Socket Layer) encryption and processed through secure third-party gateways such as PayFast. We do not process or store credit card information on our own servers.
4. Cookies
Our website may use cookies to remember your cart, preferences, and login details for a smoother shopping experience. You can disable cookies in your browser settings if preferred, but some features may not function properly without them.
5. Sharing of Information
We do not sell, rent, or trade your personal information to third parties. Information may only be shared with trusted partners who assist with deliveries, payments, or system maintenance — and only as required to complete your transaction or provide customer support.
6. Your Rights Under POPIA
Under South Africa’s POPIA law, you have the right to:
• Request access to the personal information we hold about you
• Request correction or deletion of inaccurate data
• Withdraw consent for direct marketing communications
To exercise these rights, you can contact us directly using the details below.
7. Data Retention
We retain personal information only for as long as necessary for legal, accounting, or business purposes. Once it’s no longer needed, your data is securely deleted or anonymised.
8. Email and Marketing Communication
If you subscribe to our marketing emails or newsletters, you can unsubscribe at any time using the “unsubscribe” link at the bottom of our emails or by contacting us directly. We’ll never spam you or share your details with third-party advertisers.
9. Policy Updates
We may occasionally update this Privacy Policy to reflect changes in law or company practices. The most recent version will always be available on this page with an updated effective date.
10. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please contact us at:
Chaos Computers
46 Belvedere Rd, Claremont, Western Cape 7708
South Africa
Phone: 021 762 5651
WhatsApp: 072 930 3235
Email: sales@chaoscomputers.co.za
Website: www.chaoscomputers.co.za
Last updated: October 2025
