Chaos Computers Privacy Policy

1. Information We Collect

We collect personal information when you interact with us online, in-store, by phone, email, WhatsApp or live chat.

• Name and contact details
• Delivery address
• Account registration details
• Order and purchase history
• Support or warranty communication

We do not store your payment card details. Payments are securely processed through PayFast and other approved payment gateways.

2. How We Use Your Information

Your information may be used to:

• Process and deliver orders
• Respond to support requests
• Send invoices, order confirmations and status updates
• Handle warranty and repair queries
• Send marketing communication where you have subscribed
• Improve our website, service and customer experience

3. Data Protection & Security

We take reasonable steps to protect personal information using secure systems, restricted access and confidentiality controls.

Sensitive payment information is transmitted using SSL encryption and processed through secure third-party payment gateways. We do not process or store credit card information on our own servers.

4. Cookies

Our website may use cookies to remember your cart, preferences, login details and improve your shopping experience.

You can disable cookies in your browser settings, but some website features may not function correctly without them.

5. Sharing of Information

We do not sell, rent or trade your personal information to third parties.

Information may only be shared with trusted partners where required for deliveries, payments, technical support, system maintenance or customer service.

6. Your Rights Under POPIA

Under POPIA, you may request to:

• Access the personal information we hold about you
• Correct inaccurate or outdated information
• Request deletion of information where legally permitted
• Withdraw consent for direct marketing communication

7. Data Retention

We retain personal information only for as long as necessary for legal, accounting, operational or business purposes.

Once information is no longer required, it will be securely deleted or anonymised where practical.

8. Email & Marketing

If you subscribe to our newsletter or marketing emails, you can unsubscribe at any time using the unsubscribe link in our emails or by contacting us directly.

We will not spam you or share your details with third-party advertisers.