CHAOS COMPUTERS / DELIVERY

Great tech.
Delivered to you.

Your next upgrade, delivered countrywide through our courier partner, The Courier Guy. Carefully packed, with tracking information to keep you in the loop.

How delivery works
Calculated at checkout

Delivery costs

Your delivery fee is based on your address and the applicable courier rates, and is shown before you confirm your order.

2–3 working days

Typical dispatch time

After payment is received. Dispatch is when your parcel leaves us, not when it arrives.

Countrywide

Our partner: The Courier Guy

We deliver through our courier partner, The Courier Guy, with tracking information to keep you updated.

FROM CHECKOUT TO YOUR DOOR

Here’s what happens next.

A real team looking after your order, every step of the way.

  1. Place your order

    Complete your purchase through our website checkout. A sales consultant is assigned to oversee your order.

  2. We confirm the details

    Your consultant may call to confirm your delivery details and payment status. Stock is allocated once payment is confirmed.

  3. Packed & dispatched

    We carefully pack your items and dispatch them by courier after payment confirmation.

  4. Track your delivery

    We send you the shipping and tracking information. Our consultants will call to confirm receipt once your order is delivered.

CLOSER TO HOME

In Cape Town? Let’s talk.

Need your tech sooner? Same-day or next-day delivery in and around Cape Town may be arranged with our internal drivers, subject to availability. Contact us to check before making plans.

Ask about local delivery ↗
GOOD TO KNOW

Delivery, without the guesswork.

When will my order arrive?

Packages are generally dispatched within 2 to 3 working days after receipt of payment. Delivery time after dispatch varies with your address and courier availability. Outlying areas may take longer, and website ETAs can change with product availability and other factors.

Can I combine separate orders?

Please group your items into one order where possible. Separately placed orders cannot be combined, and each order will have its own shipping fee.

How do I get tracking information?

We relay your shipping details and parcel tracking information after dispatch. If you need help with an existing order, contact our team with your order reference.

Shipping, packing & delivery policy

Shipping fees include handling and packing fees. Delivery is handled by our courier partner, The Courier Guy. Delivery costs are calculated at checkout based on your delivery address and the applicable courier rates. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. Products are carefully wrapped and packaged and your items are well-protected.

Our consultants will call you to confirm receipt of your order once delivered.

Returns & warranty procedures

For the most efficient warranty resolution procedures, please return your faulty or non working product to our physical store located in Claremont, Cape Town. We do our best to resolve warranty issues as quickly as possible. Standard warranty procedure must allow for up to a maximum of 2 to 3 weeks for resolution of repair / replacement.

Location: https://goo.gl/maps/GeFPBTWHJu12

  • Instant swap outs can only be done within 7 days from date of invoice
  • Swap out will only be approved if product is returned with full original packaging
  • Swap out terms are based on replacement stock availability
  • Refund only available within 7 working days from date of invoice
  • CPA credit requests are applied only when approved by manufacturer
  • CPA credit requests can only be processed within 6 months of invoice
  • Credit requests can take up to 3 weeks outside of the 7 day return window
  • This is a delay at the manufacturer, we do our best to speed this up

*Credit and refund can only be issued for faulty and unwanted products within a maximum of 7 working days from date of invoice. Products that are returned without complete and undamaged packaging (boxes and supporting documents, cables and accessories included) will not be eligible for credit. Please ensure that products are returned to us as close to original condition as possible to assist us in processing credits and refunds when required.